HOUSE RULES
1. No smoking
Smoking is strictly prohibited inside the property.
2. No parties or events
Parties, events, or any unauthorized gatherings are strictly prohibited.
3. Quiet hours
Quiet hours are from 22:00 to 08:00.
4. Breakfast
Breakfast is served from 08:00 to 10:00.
5. Self check-out and late check-out
Self check-out must be completed by 11:00. For a proper self check-out:
lock your room door;
leave the keys on the reception desk.
Late check-out (check-out delay), if available, is subject to an extra fee of € 10.00 per hour.
If late check-out is not possible, you may store your luggage free of charge. If you wish to leave your luggage after check-out time, you must inform us the evening before.
6. Check-in (by appointment only)
Check-in is from 16:00 to 20:00 and is available by appointment only.
Check-in after 20:00, if available: extra fee € 20.00.
Check-in after 23:59, if available: extra fee € 40.00.
7. Daily tidying and cleaning
Rooms and the bathroom should normally be made available by 11:00 to allow daily tidying and cleaning. Please keep personal items in a way that allows our staff to clean. After that time, daily cleaning is not guaranteed.
8. “Responsible change” of linen
Towels and bed linen are changed after 7 nights.
An extra bed linen change is available for € 10.00.
9. Non-refundable rate
The rate is non-refundable. In case of cancellation or changes, the penalty is 100%: the full booking amount will not be refunded.
10. Access, registered guests and mandatory IDs
Access to the property is allowed exclusively to guests registered and listed in the booking. It is forbidden to let in or host unregistered/unauthorized persons.
Any external visitors are allowed only with prior authorization from Management and in compliance with quiet rules and condominium regulations.
All guests must provide a valid ID document for registration, according to the instructions provided by Management. If one or more guests cannot provide valid documents, Management may deny access and/or terminate the stay.
In case the guest does not show up on the check-in date (no-show), in addition to losing the amount paid (as explained in point 9), the booking will be cancelled so that rooms can be made available again.
11. Voice volume and disturbance (property and condominium)
Both inside the property and within the condominium building, guests must keep their voice volume low to avoid disturbing other guests and residents, especially:
from 13:00 to 16:00
from 22:00 to 08:00
The prohibition of disturbance includes noise and disruptive behaviour (e.g., loud music, shouting, slamming doors) as well as disturbance caused by pets (e.g., barking, whining, meowing).
In particular, if the disturbance caused by the pet is persistent or repeated and is not immediately resolved by the guest, Management may consider it a serious violation under point 19.
12. Right to refuse a booking
The property reserves the right to refuse a booking within 12 hours of payment. In this case:
a full refund of the amount actually paid will be issued;
the booking will be cancelled;
no additional amounts, compensation or penalties will be due, other than refunding what was paid.
This right is reserved exclusively to the property and does not constitute a right of withdrawal or free cancellation for the guest.
13. Coupons and discounts
Coupons and discounts are not cumulative with other offers.
14. Pets
Pets are welcome and are subject to a fee of € 10.00 per night. If not paid during the booking process, it can be paid at check-in.
Pets must not be left alone in the room. For the animal’s wellbeing and to avoid stress, complaints (barking/whining/meowing) and possible damage, pets must always be accompanied by the guest.
If a pet causes a disturbance, the quiet rules (point 11) apply and, in serious or repeated cases, the measures for serious violations (point 19) will apply.
15. Stamp duty
For invoices/receipts over € 77.47, a € 2.00 stamp duty will be applied, as required by law, at the customer’s expense.
16. In-person check-in or self check-in
Management will decide whether check-in will be in-person or self check-in.
In case of self check-in, the guest must complete the online check-in via the link automatically sent to their email, including payment of the tourist tax.
17. “Confirmatory deposit” wording
There are parts of the website we do not have full access to and cannot modify.
Therefore, any wording such as “advance” or “prepayment” in the website text and/or emails (including attachments) is incorrect. The same applies to the booking engine.
Any amount paid, by any payment method (including cash), is always intended as a “confirmatory deposit”.
18. Tourist tax – Municipality of Palermo
From 17 May 2014, the Municipality of Palermo introduced the tourist tax by City Council resolution no. 73 of 09 April 2014.
The tax applies to overnight stays by non-residents of the Municipality of Palermo for a maximum of 4 consecutive nights.
For our property, the tax is € 4.00 per person per night (maximum 4 nights).
This tax is not included in the total amount generated via the website and must be paid at the property at the time of paying the balance of the stay.
Exemptions apply to:
minors up to their 12th birthday;
bus drivers, guides, translators and tourist escorts, while performing their duties assisting organized groups;
patients and companions assisting hospitalized persons, up to two companions per patient;
school groups and non-resident university students housed in ERSU Sicily residences;
volunteers and persons accommodated due to public authority measures for social needs or extraordinary emergencies/disasters;
journalists and travel agents participating in press trips and educational tours.
19. Serious rule violations: removal, no refund and charges
Compliance with these rules is an essential condition of the stay. Serious violations include, by way of example and not limited to:
smoking in the room or common areas and/or tampering with fire/smoke safety devices; persistent smoke odour in the room;
organizing parties/events/unauthorized gatherings, or allowing unregistered/unauthorized persons into the property;
shouting, loud music, disturbance and disruptive behaviour, especially between 22:00–08:00 (and in any inappropriate hours), including in common or condominium areas;
persistent or repeated disturbance caused by pets (e.g., barking, whining, meowing) causing discomfort to other guests/residents and not promptly resolved by the guest;
any behaviour that creates a safety risk for the property, other guests, or condominium residents.
19.1 Immediate termination of the stay (removal)
In case of a serious violation, Management may, at its discretion and without further notice:
immediately terminate the stay and require the guest and companions to leave;
revoke/deactivate access to the property and amenities (codes, badges, keys) for safety reasons;
request third-party assistance (e.g., security/law enforcement) if necessary to restore safety and quiet.
19.2 No refund (within the limits of amounts already paid)
In case of removal or termination of the stay due to a serious violation:
no refund is due for unused nights;
no additional sums will be requested beyond what has already been paid, except for documented charges under point 19.3.
19.3 Charges for damages, extra cleaning and additional costs
In addition, the guest remains liable for reimbursement of any:
damage to premises, furniture, systems, linen and amenities;
extra cleaning and required treatments (e.g., deodorization/ozone and sanitization in case of smoking, extra waste disposal, restoration);
intervention costs (technician/maintenance, replacement of locks/keys/badges/devices), emergency call-outs and other documented expenses.
Amounts will be charged with appropriate documentation (photos, quotes/invoices, service reports).
19.4 Applies also in case of voluntary departure
Points 19.2 and 19.3 also apply if the guest leaves voluntarily after the violation is reported, or before checks are completed.
20. Personal belongings and valuables
The property does not provide automatic custody service. Guests are advised not to leave valuables unattended in rooms or common areas. For specific needs, please contact Management to evaluate possible solutions.
21. Photos, videos and online publication (privacy and security)
It is forbidden to take photos/videos that involve other guests, staff or condominium areas in a way that compromises privacy. It is also forbidden to make recordings or photo shoots for commercial purposes without written authorization from Management.
For security reasons, it is forbidden to publish online images or videos showing codes, keys, badges, locks, access procedures or other details that could facilitate unauthorized access.
The guest’s right to document any issues and send photos/videos privately to Management and/or the booking platform for assistance or complaint handling is always preserved.
22. Keys, badges and access devices
It is forbidden to duplicate keys/badges or give them to third parties. In case of loss, failure to return or damage, replacement/duplication costs and any technical intervention costs will be charged (see point 19.3).
23. Waste and separate collection
Guests are required to respect separate waste collection and not to leave waste in common areas outside the appropriate bins. Separate collection bins are located in the breakfast room.
24. Air conditioning and energy saving
Guests are requested to use water and energy responsibly. Air conditioning may switch off automatically after a period of operation/inactivity, for energy-saving and safety reasons, and can be reactivated following the in-room instructions. Tampering with devices or the property’s settings is prohibited.
